As we are all out shopping this time of year I want to share one of the best customer service experiences I have ever had. I have a set of "Kitchen Pipes" made by Scott’s Highland Services, LTD. I purchased these back in 2004. I always thought it strange that these pipes which produce a much lower volume than my GHBs would be noticeably harder to blow. You know, one of those things you always intend to inquire about but never get around to.
Well, I finally sent Jim at Scotts Highland Services an email asking about this phenomena. Not only was he full of useful suggestions, he insisted I return the pipes to him for a complete refurbishing. It is a rare thing for me to encounter a manufacturer who is so proud of his product as to offer this level of support. In fact, you would have to call him a craftsman, not a manufacturer.
Good on you Jim!"
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